Grap33 takes your privacy and personal data protection seriously. This document transparently explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act (PDPA).
Grap33 ("we", "Platform", or "Company") respects and protects the privacy of every user who uses our services. This Privacy Policy forms part of our commitment to transparency in personal data management and compliance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA).
As a responsible online casino platform, we recognise that your trust is our most valuable asset. Therefore, grap33 has implemented strict policies and procedures to ensure your personal data is handled with full integrity, used only for legitimate purposes, and protected from any unauthorised access, disclosure, or misuse.
This Privacy Policy applies to all users of the grap33 platform, including website visitors, registered members, and anyone who interacts with our services through our website or mobile app. By using the grap33 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Grap33 collects your personal data through various channels in the course of providing our services. Data collected is intended to ensure a smooth, secure, and personalized user experience. The following is a summary of the types of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth | Identity verification & KYC |
| Contact Data | Email address, phone number, home address | Communication & account verification |
| Financial Data | Bank details, e-wallet info, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, cookies | Platform security & improvement |
| Usage Data | Gaming records, wagering habits, login frequency | Service improvement & responsible gaming |
| Communication Data | Customer support logs, feedback, complaints | Issue resolution & quality improvement |
We do not collect sensitive data such as health information, religious beliefs, or political affiliations unless specifically required by relevant legal regulations.
Every piece of data we collect is used responsibly and only for specific, legitimate purposes aligned with the needs of the grap33 platform. The following are the primary purposes for which your data is used:
Grap33 employs a multi-layered security infrastructure to protect your personal data from unauthorized access, loss, or damage. The key security measures we implement include:
Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Once the data is no longer needed, we will securely delete or anonymise it in accordance with established procedures.
Grap33 does not share your personal data with external parties except in the following limited and controlled circumstances:
All third parties who receive your personal data from grap33 are bound by strict data confidentiality agreements and are required to implement data protection standards equal to or higher than our own.
The grap33 platform uses cookies and similar tracking technologies to enhance the user experience and ensure optimal platform functionality. The types of cookies we use include:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the grap33 platform. By using our platform, you agree to the use of cookies as described here.
As a grap33 user in Malaysia, you have the following rights regarding your personal data in accordance with the provisions of PDPA 2010:
You have the right to request a copy of the personal data we hold about you at any time through our support team.
If your data is inaccurate or outdated, you may request that we correct or update the information.
You may request the deletion of your personal data, subject to applicable data retention legal obligations.
You may withdraw consent for marketing communications at any time via your account settings or customer support.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
The grap33 platform is exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe your child or a minor has registered on the grap33 platform, please contact us immediately via live chat so we can take appropriate action.
Grap33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the services we offer. Any material changes will be communicated to you via:
Your continued use of the grap33 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this document will always reflect the latest version of this policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how we manage your personal data, our team is ready to assist through the following channels:
Every aspect of the grap33 platform is designed with user security and privacy as the core of our design philosophy.
Every transaction and data transfer on the grap33 platform is protected with 256-bit SSL encryption — the same security standard used by leading financial institutions worldwide.
Grap33's identity verification (KYC) process ensures only legitimate users can access the platform, protecting our player community from fraud and fake identities.
Grap33 operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010, ensuring your rights as a user are always upheld and respected.
Grap33 is committed to not selling, renting, or exchanging your personal data to third-party advertisers or marketing companies for profit without your explicit consent.
Through your grap33 account settings, you have full control to manage your data — from communication preferences to securely requesting account deletion.
The grap33 platform undergoes regular security testing and data protection audits by independent third parties to ensure our systems continuously meet the latest security standards.
Your data is protected, your identity is secure, and your gaming experience is guaranteed to be fair. Register with grap33 today and enjoy Malaysia's best casino entertainment.